환불 정책

We offer a 7-day refund policy, meaning you have 7 days from the time you receive your item to request a refund.

To be eligible for a refund, your item must be in the same condition you received it, unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Damages and Issues
Please inspect your item upon receipt. If it is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the issue and address it. (You will need to provide photographic proof and an explanation of the reason.)

Refunds
Once we receive and review your return, we will notify you whether your refund has been approved. If approved, you will automatically receive the refund to your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and credit the refund.

If your return has been delayed for more than 15 business days, please contact us at closeatten@mail.ru.

You can always contact us at closeatten@mail.ru with any refund questions.

Exceptions/Non-Returnable Items
Certain types of merchandise cannot be returned, such as perishable goods (such as flowers or plants), custom items (such as special orders or personalized items), and fireplaces and heating plates (if unused or used and not defective). We also do not accept returns on hazardous materials or flammable liquids or gases. If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we do not accept refunds on sale items or gift cards.

EU 14-Day Cooling-Off Period
Notwithstanding the above, if the item is being shipped to the EU, you have the right to cancel or return your order for any reason within 14 days, without giving any reason. As stated above, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

Consumer-Related Returns: Return shipping costs are the responsibility of the consumer for any reason (e.g., the item did not meet expectations or was the wrong size, etc.).

Product Quality Issues: Return shipping costs are the responsibility of the seller if the item has a quality issue or does not match the description.

Other Agreements: If the seller and the consumer explicitly agree before the transaction that the return shipping costs will be borne by the seller, then this agreement will apply.